ORDERS + SHIPPING

Q: Where do you ship to?

A: We ship worldwide. Shipping times and costs vary by destination and will be shown at checkout.

Q: How long does delivery take?

A: Standard delivery within Europe takes 3–5 working days. International orders typically take 5–10 working days. Express options are available at checkout.

Q: Can I change or cancel my order after placing it?

A: We process orders quickly. If you need to make a change, contact us at [email] as soon as possible. Once an order has been dispatched, we are unable to make changes.

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RETURNS + EXCHANGES

Q: What is your returns policy?

A: We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Sale items are final sale.

Q: How do I return an item?

A: Contact us at [email] with your order number and reason for return. We'll send you a returns label and instructions.

Q: Can I exchange for a different size?

A: Yes. Contact us and we'll arrange an exchange subject to availability. We recommend contacting us quickly as sizes sell out fast.

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PRODUCT + SIZING

Q: What is the difference between Manifest and Catalyst?

A: Manifest is our high-alpine performance line bu- ilt for backcountry, touring, and freeride, with an athletic fit designed to work over layers and under packs. Catalyst is our all-mountain line - more relaxed fit, exceptional value, built for resort skiing, snowboarding, park, and après. Full details on each line's collection page.

Q: How do I know which size to order?

A: See our full size guide at [link]. If you're between sizes, Manifest riders who layer heavily should size up. Catalyst fits generously - size as normal.

Q: Is the waterproofing PFC-free?

A: Yes. All DWR treatments across FW26/27 are PFC-Free and PFAS-free. Our XERO™ membrane delivers 20,000mm waterproofing without any forever chemicals.

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CARE + REPAIR

Q: How do I wash my Forward jacket?

A: Use a technical outerwear cleaner (Nikwax Tech Wash or similar), gentle cycle, 30°C max. Tumble dry on low heat to reactivate the DWR. Full care instructions here: [link to Care + Repair page].

Q: My DWR seems to have stopped working - is the jacket faulty?

A: Not necessarily. DWR diminishes with use and washing, but it can be restored. Tumble dry on low heat first — heat reactivates DWR. If water still isn't beading, apply a DWR re-treatment spray. Full details on our Care + Repair page.

Q: Can I get my Forward jacket repaired?

A: Yes. Contact us with details of the issue and we'll advise. If the fault is a manufacturing defect, we'll fix or replace it. For other repairs, we can recommend specialist partners.

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TRADE + WHOLESALE

Q: I'm a retailer - how do I stock Forward?

A: We'd love to hear from you. Contact us!

Q: Where can I find Forward in store?

A: See our Store Locator for a full list of current stockists.